Direct Response Television (DRTV)

Top 10 Customer Service Providers

1. Moulton Logistics

Los Angeles, CA-based Moulton Logistics Management is one of the leading providers of state-of-the-art customer service, to direct response, retail and multi-channel merchants. The company provides an array of technology solutions including IVR, chat, automated callback, 100% call recording, extensive campaign management and drill down reporting. The company's browser based DR Marketer Pro software applications are unique in the industry. Agent solutions are available to match client needs for cost and performance; including US based and off-shore agents, dedicated and shared teams, and Hispanic services. DR specialized services include save the sale programs, logistics, fulfillment, returns management, sales channel and supply chain campaign integration and reporting. www.moultonlogistics.com

2. EMS, Inc.

Located in Omaha, NE, EMS offers customer service solutions for businesses of every kind. The company is interested in investing its people and processes into its clients' programs, and in developing a partner relationship with them. Specialized solutions include inbound and outbound teleservices, 360° customer service, technical support, live Internet chat, direct outbound mailing services, and reporting services.
www.emscrm.com

3. Hamilton Contact Center Services

Hamilton Contact Center Services is a division of Hamilton Telecommunications, which was founded in 1901 as a local telephone cooperative serving Hamilton County, Nebraska. In 1961, it was bought by the Nelson Family and was incorporated in the state of Nebraska. Since then, Hamilton has grown into a multi-faceted telecommunications firm providing contact center services, telecommunications relay services, telephone service, Internet service, long distance service, information systems, and cable television service.
www.hamiltontm.com

4. MPC Call Centers

MPC's call center is headquartered in New York, NY. MPC offers services such as order taking, help desk, customer acquisition, and emergency response. In business since 1922 and with years of experience in the call center industry, MPC can customize its services to accommodate businesses of all sizes and in all industries.
www.mpccallcenters.com

5. Midco Call Center

Midco Call Center has over 200 agents using the latest technology to service its clients. Midco's comprehensive training prepares agents to handle calls professionally. Behind the company is the strength and resources of its parent company, Midcontinent Media, Inc., a communications firm in business since 1933. Located in Sioux Falls, SD, Midco's system is ideal for catalog orders, lead generation, dealer locate, reservations, and applications.
www.midcocall.com

6. Time Communications

Time Communications provides call center services 24/7. The company's call center features order taking via its live answering service. Located in St. Paul, MN. Time Communications has provided call center services since 1972. They have partnered with both large and small businesses, providing quality call center, live answering and order taking services.
www.timecommunications.biz

7. MAP Communications, Inc.

MAP Communications, Inc. is a nationwide call center provider that has been offering custom designed call center solutions to businesses large and small since 1991. MAP operates four call centers, the largest being its corporate headquarters. It is an employee-owned company with corporate headquarters in Chesapeake, VA.
www.mapcallcenter.com

8. Contact One Call Centers

Contact One is a Tucson-based, family-owned company that has been in business since 1981. The company prides itself on its customer service and its commitment is to provide all-around services that help our business clients to prosper.
www.wetakecalls.com

9. 1-800 We Answer

1-800 We Answers has been in business for over 30 years, providing call center services to clients in an array of industries. In addition to providing business call center services, the company offers additional tools that help businesses compete, including voicemail services, fax services, postal services, and pager and cellular sales. These additional services are ideal for small businesses, business start-ups, and solo owners and operators.
www.efls.com

10. OnBrand24

Based in Beverly, MA, OnBrand24 is a full-service, 24/7 domestic call center offering inbound order processing and customer service, outbound B2B, level one help desk support, and fulfillment. The company's goal is to master clients' products, goals and culture to reflect the personality and philosophy of client companies 24/7.
www.onbrand24.com